Investors in Customers

Bruce Stevenson Insurance Brokers has been awarded a prestigious three star accreditation for ‘exceptional customer service’ by Investors in Customers.

As part of our growth strategy we took part in the exercise – focused on helping improve customer satisfaction levels and customer experience delivered.  We are proud that our customer retention levels are over 95% and it is important to us to maintain and build upon this. Therefore, working with Investors in Customers gives us the opportunity to enhance our customer offering.  In addition to our exceptional rating we are one of a very small number of companies – less than 15% – to achieve this result on the first attempt.  We also secured the second highest overall score of an insurance broker in the UK.

We are particularly pleased as this accolade completely reflects how important customer service is to us.  It also highlights the endeavours of our hardworking team.