Frequently Asked Questions

 

 

You can find a copy of your policy number on your policy documents. This will most likely be located at the top of the documents. The policy number may also be called a certificate number, reference number or client number.  

If you need to make a change to your existing policy, please contact your Account Handler or Account Executive. Alternatively, you can call us on 0131 553 2293.

Where we offer you renewal, your renewal documents will be sent to you approximately 21 days before your renewal date. We will send documents to you by post and/or email. Please ensure that that the information on your renewal documents is complete and accurate.

Once a policy has been taken out, you will have a cooling-off period in which time you can cancel your policy. 
 

Payment can be made by:
1.    Bank Transfer (Sort Code: 83-06-08 Account Number: 1148 7370 - please quote your customer reference when making payment);
2.    Cheque (made payable to Bruce Stevenson Insurance Brokers);
3.    Credit or Debit Card (please pay online or contact your account handler on 0131 553 2293);
4.    Monthly instalments through our Third Party Finance provider, please contact your account handler to enquire about this facility.

We charge policy admin fees to help us recoup some of the increased costs associated with administering a policy. In particular, in the UK, we have the heaviest compliance costs within Europe. Our admin fees only apply to new policies and at renewals.

No, we do not charge for mid-term changes or copy documents which many other insurance providers do.

We don’t impose a fee or penalty for cancellation, we are however entitled to retain our commission on any transactions completed on your behalf.

We have a dedicated in house claims team who will support you throughout the claims process. We manage insurers, loss adjusters and third parties on behalf of clients. 

If you need to make a claim you can complete this form and one of our team will be in touch with you by the next working day. Alternatively you can contact us during normal working hours on 0131 553 2293.
**In the event of an emergency, please refer to your policy documentation for insurer’s out of hours emergency helpline.**

Please advise us as soon as possible. This is for several reasons, but quite simply the sooner you contact us, the sooner we can assist with presentation to insurers on your behalf and ensure compliance with the terms and conditions of your policy. 

An excess is the initial amount you are responsible for in the event of a claim before insurers provide settlement. The excess will either be a compulsory amount set by insurers at inception of your policy or a voluntary sum selected by you or your company. The excess applicable may depend on the claim type, details of the excess will be contained within your policy schedule and documentation.

Unless a specific limit has been agreed at inception with insurers then no, however there may be limits applicable per claim for example, in the event of a claim for jewellery there may be a specified limit stated within your policy schedule which means insurers will not pay above the figure noted.  In addition, in the unfortunate event of a total loss of property, vehicle and/or belongings, the maximum the insurer will pay is based upon the sums insured (or in the case of a motor vehicle, the market value).

It is therefore essential that you ensure the correct limits and levels of sums insured are checked thoroughly, and clearly stated during inception and renewal of the cover required.

In types of insurance where several insurers operate, we will conduct a ‘fair analysis’ of the market. This analysis is wide-reaching and will cover many insurers. However, we only work with insurers which we are satisfied provide good cover, are financially stable, have good claims handling and underwriting service and provide good value in terms of premium. This, to a lesser or greater extent, includes the following insurance categories: household, car, high value and heritage property, contents, valuables and art collections.

In areas of insurance that are more niche, and where only a small number of insurers operate, we work with select panels. These are as follows :

Non-standard Household (such as standalone holiday homes, unoccupied properties or those undergoing renovations)

Midas Underwriting Ltd
Prestige Underwriting Services Ltd
Plum Underwriting Ltd

Travel

DTW 1991 Underwriting Ltd
Citybond
David Oliver Associates

Small Craft & Yacht

Noble Marine
Navigators & General
Arthur J Gallagher

Generally, we won’t quote against another policy mid-term, but we can still review your current policy and provide advice.

A business insurance policy may cover the basic needs of your organisation, but you may often find a bespoke charity policy can cater to more of your needs (i.e. Trustees Indemnity, Abuse cover). Charity policies may also have more flexibility and favourable pricing.

Yes, our policies are designed to cover not-for-profit organisations including Trusts, Social Enterprises and Community Interest Companies.

No, when we provide a charity insurance quote, we’ll break the premium down into sections so you can see the cost per section.

Yes, we can provide variable quotes based on different cover levels to allow you and the trustees to make an informed decision on how much cover to purchase.

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