Specialist Jewellery Insurance | Frequently Asked Questions

We have compiled a list of frequently asked questions about our jewellery insurance policy. You can learn more about jewellery insurance here.

Yes. However, if your collection includes watches, please contact us to discuss.

We can insure your watches as part of your household insurance.  However, if you wish to have a separate, stand-alone insurance policy for your watches, we cannot help you at the moment, unless the watches are kept in an appropriately rated safe at all times.

A badge of certification from the testing agency can usually be found on or in the safe.

The Eurograde system is a security numbering system that is applied to a number of high security safes that are specifically designed as a reliable solution to the need of homeowners and commercial businesses to safely store their cash and valuables. Eurograde safes are designed to guard against theft and burglary.

All safes that weigh less than 1000kg must be securely bolted to the ground.  This should be to concrete or similar.  Attaching a safe to wood or plasterboard is not adequate as these can be easily removed.

It is covered whilst it is being worn, being carried by you by hand or about your person or deposited in a locked approved safe.

Yes, the cover is worldwide.  But remember you must be wearing it, be carrying it or keep it in a locked approved safe.

No, these safes are not adequate.  You can use the main hotel safe as long as you obtain a receipt for your items deposited in it.

When you purchase your jewellery insurance policy you will need to provide us with either an original purchase receipt and/or a valuation which is not more than five years old from a jeweller who is a member of the Jewellery Valuers Association or National Association of Jewellers.

If your jewellery is lost or damaged you need to be able to prove ownership and the full description and insurance value of the item.
The valuation provides all the details of the jewellery item so that it can be replaced or repaired including what it is made from, weight, size and other more specific details.  It will usually also include a photograph (recommended). Trying to establish these details once the item has been lost is very difficult.

By having the valuation at the outset means that when a loss occurs the claim can be more quickly and efficiently settled because it avoids any dispute over the insured value of the item.  Your jeweller or independent valuer will be able to help you ensure that the correct valuation is applied to your item of jewellery which in turn ensures it is insured for the correct value to get a replacement.   The replacement valuation for an antique piece of jewellery will be different to the replacement value for a newly purchased piece of jewellery.

Your valuer will be able to help you with this, but usually at least every 3 to 5 years.

Any jewellery item over £5k in value is subject to a clasps and settings clause:

Clasps and Settings Clause:

For any insured item(s) with a sum insured of GBP 5,000 or more, you must ensure that all clasps, fastenings, mounts and settings are inspected at least once every five years by a member of the National Association of Jewellers or another jeweller that has been agreed with our written consent, any defects are rectified immediately and a written record issued by the jeweller is retained by you.

Yes, £50 per claim.

The jewellery insured against accidental loss, accidental damage and theft.

Yes. We feel it is important that you can use your own jeweller or a jeweller who can help you with any specific requirements rather than being restricted to using a pre-determined panel of jewellers.

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