Bruce Stevenson is one of very few brokers with a specialist in-house claims department. Each year our team processes over 3,000 claims and in 2017, we were successful in securing payments to clients totalling over £3m. 

Claims can be a source of distress and inconvenience, and with this in mind we are dedicated to our aim of supporting our clients from the first notification of loss to settlement in order to ensure the process is as simple as possible.  We do this through the management of insurers, loss adjusters and third parties on behalf of our clients who are reassured by the added support provided.

Several leading insurers have awarded Bruce Stevenson with delegated authority thus giving us the ability to settle many claims on their behalf.  To be awarded with delegated authority is testament to the high standard of service and expertise of our Claims Team.

If you need to make a claim you can complete this form and one of our team will be in touch with you by the next working day. Alternatively you can contact our Edinburgh office during normal working hours on 0131 553 2293.


All Trade Contractors

When presenting a claim in respect of property damage, there is a requirement by insurers for you to provide detailed estimates in respect of the necessary work to bring your property back to the pre-incident condition.

In order to assist you, we have compiled a list of reputable all trades contractors who will be able to assist you in both emergency situations and also with the provision of a no obligation free of charge quotation for reinstatement works.

These contractors do not hold any contractual relationship with our Claims Department nor do they have a pre-approved status, they are known to our firm by way of reputation in the service they provide and for being competitively priced and the list is provided by way of enabling you to locate a local firm to meet your needs with ease.

Bear Property Maintenance: 07921 191 472 (Edinburgh, Lothians & Fife)   
C&S Facilities Management: 0844 335 1466 (Glasgow & surrounding areas) 
Eagle Contracts: 0141 550 1251 (Glasgow & surrounding areas) 
Lomond Building Consultants: 01389 830743 (Dunbartonshire, Ayrshire & surrounding areas) 

In the event of an incident leading to a claim, please refer to your policy documentation for your insurer’s out of hours emergency helpline.  For non-urgent claims enquiries, notifications can be submitted via our website.

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