Our In-House Claims Team
Bruce Stevenson is one of very few brokers with a specialist in-house claims department. The department receives in excess of 3,000 claims every year and the dedicated service and attention given to each and every claim contributes to the retention of over 95% of client business.
Claims can be a source of distress and inconvenience, we are dedicated to our aim of supporting our clients from the first notification of loss to settlement in order to ensure the process is as simple as possible. We do this through the management of insurers, loss adjusters and third parties on behalf of our clients who are reassured by the added support provided.
Several leading insurers have awarded Bruce Stevenson with delegated authority thus giving us the ability to settle many claims on their behalf. To be awarded delegated authority is a testament to the high standard of service and expertise of our Claims Team.
If you need to make a claim you one of our team will be in touch with you by the next working day. Alternatively, you can contact our Edinburgh office during normal working hours on 0131 553 2293.
When presenting a claim in respect of property damage, there is a requirement by insurers for you to provide detailed estimates in respect of the necessary work to bring your property back to the pre-incident condition.
In order to assist you, we have compiled a list of reputable all trades contractors who will be able to assist you in both emergency situations and also with the provision of a no-obligation free of charge quotation for reinstatement works.
These contractors do not hold any contractual relationship with our Claims Department nor do they have a pre-approved status, they are known to our firm by way of reputation in the service they provide and for being competitively priced and the list is provided by way of enabling you to locate a local firm to meet your needs with ease.
Bear Property Maintenance: 07921 191 472 (Edinburgh, Lothians & Fife) http://bearpropertymaintenance.com/
C&S Facilities Management: 0844 335 1466 (Glasgow & surrounding areas) http://www.c-s.org.uk/
Eagle Contracts: 0141 550 1251 (Glasgow & surrounding areas) http://www.eaglecontracts.co.uk/
Lomond Building Consultants: 01389 830743 (Dunbartonshire, Ayrshire & surrounding areas) http://www.lomondbuildingconsultants.co.uk/
In the event of an incident leading to a claim, please refer to your policy documentation for your insurer’s out of hours emergency helpline. For non-urgent claims enquiries, notifications can be submitted via our website.
"We have been a client of Bruce Stevenson for over 20 years for both business and residential Insurance and cannot praise them highly enough. The team have taken the stress out of dealing with what could have been a nightmare, reminding us of why we chose Bruce Stevenson as our Broker."